do you offer returns or exchanges?
Yes. However, Returns & exchanges are accepted only if: the items received are unworn/unused, and non-personalized, unless there were grammatical or size errors of customization from the written order. We cannot accept returns or issue refunds for bulk & wholesale orders. This also includes orders for Bridal & Wedding Parties. Please also be aware as part of our term & conditions, that every piece is constructed by hand, letter by letter, chain by chain, ect. and for that reason, no two pieces will ever be exactly the same
Items must be returned at the buyers expense within 7 business days of the original delivery.
Not every situation is the same, and I’d like to keep you happy as much as possible. Please contact me via email and I’ll gladly respond to your concerns within 24 hours.
do you ship worldwide?
Yes, we ship to almost every country in the world. Please be aware however, that we are not responsible for international shipping, taxes, of fees, ect. We are also not responsible to delayed transit times.
does “free shipping in the u.s.” apply to orders being bought in the U.s. or being shipped to the u.s.?
Because Heart Strings Collections (HSC) is based in the United States, even if your order was placed internationally BUT being delivered within the United States, your shipping would be free. If you are placing an order within the United States, but shipping OUT of the United States, international shipping fees, ect. would apply.
what is your turn around time?
Orders are made in a “first come, first serve” basis. Turn around time generally takes 2-3 days before being mailed out. If you are making a bulk or wholesale order, please contact us if you need your items by a certain time.
do your items contain Nickle?
No. None of them do simply because there are many who are allergic. For this reason, we want to avoid any reactions.
Do you offer discounts for bulk or wholesale orders?
Yes, of course. We are happy to offer discounts for bulk orders such as weddings, parties, groups, or schools, ect. The same goes for wholesalers as well. As every order is different, please contact me with details of your requests including type of item, quantity, and desired design/customization, along with a “receive by” date and I’ll respond within 24 hours.